Behind the Scenes 3: Order Processing
At a certain time every day, the headphones go on and everybody knows not to disturb them. Them being Order Processing. Order Processing, or OP for short, is where some might say the critically important stuff takes place. For an hour every day, OP takes and makes phone calls. Our customers call in with daily, weekly, monthly orders, sometimes the orders are one-offs, sometimes they’re revisions — some in advance, many last minute. OP is tasked…